Senior Business Systems Analyst, Enterprise Applications - Support - Atlanta

Senior Business Systems Analyst, Enterprise Applications - Support

Employer:

Time Warner

Location:

Atlanta, GA United States

Last Updated:

12/01/2009

Job Code:

115009BR

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Job Description

Time Warner, Inc. - Job details

	Job details


Posting Job Title	Senior Business Systems Analyst, Enterprise Applications - Support
TimeWarner Division	Turner Broadcasting
Industry	Advertising Cable/Broadcast Television Networks Online Content/Services
Location	United States - Georgia - Atlanta
Requisition #	115009BR
Position Type	Full Time
Posting Job Description	Qualifications: Qualifications: Minimum Work Experience: -At least five years combined technical and functional business experience, with a minimum of three years information technology experience and two years functional experience in Clarity or other business function. -Demonstrated ability to successfully perform the various aspects of the Analyst role across multiple, complex system implementations with custom and third-party applications. -Proficient skills using the MS Office suite. -Experience with client-server architecture. -Experience with structured SDLC methodology. -Experience with Clarity a must: Portfolio management Request management Resource Management Financial Management Personnel Management Dashboard, Clarity Studio, NSA, Process Engine, and Creating and Modifying Processes Time Sheets, Reports and Jobs -Experience with relational databases, queries, and Oracle SQL Plus. Competency Assessment: -Advanced analytical, problem-solving, and troubleshooting skills. -Demonstrated proactive customer service skills. -Advanced communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups. -Demonstrated ability to multi-task, and manage priorities. -Demonstrated teamwork skills. Educational Requirements: -Bachelor's degree in Accounting, Business, Computer Science or equivalent education/training/experience. Duties: Major Duties and Responsibilities: -Provide hands-on production support. Troubleshoot, analyzes and implements solutions for issue resolutions (defects, bugs or issues that impact normal business processing). -Monitors, analyzes, and evaluates system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate. -Researches and documents issues in the STARS / Remedy system. -Provides support to all users in regards to the Clarity application. -Works with developers on software defects. -Communicates with customers on the phone and via e-mail, per our SLA. -Recommend business process improvements where appropriate. -On Call support a must Duties: The resource will be primarily responsible for supporting Clarity applications. The resource will provide Tier 2 support to the business units that utilize the applications. The resource must be detail oriented and patient, as they will be affecting production environments. In general, the resource must have strong troubleshooting skills and be savvy with computers, as they will support a number of EA custom developed solutions and work in multiple, internal EA systems to conduct support (Remedy). The person should have an understanding of Clarity applications that will allow them to troubleshoot issues in these systems and effectively collaborate with Tier 3 developers for any necessary code changes/fixes. The tier 2 production support responsibilities are to provide support to the customers/users by responding to customer requests for assistance, documenting the problems and actions taken using appropriate tracking tools, coordinating with other team members as necessary to resolve the incident, and communicating resolution to the customer and other appropriate parties in a timely manner. Will be required to provide 24 hour on-call customer support, as necessary, for critical production incidents that occur outside normal business hours as notified by phone or blackberry. Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers.

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Time Warner Inc. is a leading media and entertainment company, whose businesses include interactive services, cable systems, filmed entertainment, television networks and publishing.

Whether measured by quality, popularity or financial results, our divisions are at the top of their categories. AOL, Time Inc., Time Warner Cable, Home Box Office, Turner Broadcasting System and Warner Bros. Entertainment maintain unrivaled reputations for creativity and excellence as they keep people informed, entertained and connected.

Our enterprise is more than a collection of great brands that are owned under one roof. Time Warner’s businesses strive to gain competitive advantage from opportunities for constructive collaboration.

Most important, our people’s leadership at every level — their creativity, talent and commitment to excellence — ensures that Time Warner continues to provide the high-performance service, trustworthy information and enjoyable entertainment our audiences, members and customers expect.

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